| HOME | CLIENT PORTAL | CAREERS | LEGAL | CONTACT US |
|
|
|
Keeping you first with flexible customer care solutions |
||||
ZC Sterling's outsourced customer care services offer mortgage lenders, insurance agencies and carriers resource flexibility to take advantage of market opportunities. We efficiently manage small, specialized programs that require only a few customer care representatives – and we can quickly scale these to handle large departmental customer service initiatives. Regardless of scope, all projects benefit from our deep experience with a wide range of programs, including licensed and non-licensed insurance sales, payoff calls, year-end support, collections, welcome calls, retention programs, cross-selling from portfolio solicitations and other financial services-related programs. The ZC Sterling Customer Care difference Our reputation for being easy to work with stems from three powerful components: Great people. Our professionals understand the complexities of insurance and mortgage servicing. We have expert teams already licensed to sell life, health and P&C insurance in all 50 states. With one of the lowest turnover rates in the industry, informed customer service representatives give you-and your customers-true one-call resolution. Powerful technology. From back-end systems to the representative's desktop, ZC Sterling's seamless technology brings it all together for fast, convenient processing and communication. We take advantage of all the latest contact center management technology-like web interaction, unified voice and text messaging, and digital recording-to provide a satisfying customer experience. Proven ability. ZC Sterling’s hazard call centers were recently awarded the “Call Center of Excellence” certification by the Center for Customer Driven Quality at Purdue University. This certification ranks ZC Sterling in the top 10 percent of the 20,000 call centers studied in North America. ZC Sterling is the only company in the industry to possess a certification of this magnitude or award of any kind.  |
 |
||||
